Privacy Policy

We know that your privacy is important to you, and we work hard to earn and keep your trust. CanaRE LLC (“Company,” “we,” “us,” and “our”), respects your privacy and is committed to protecting your privacy through our compliance with this Privacy Policy (the “Policy”). The words “you” and “your” refer to you as a visitor or user of the Services (defined below).

This Policy describes:

The types of information we collect from you or that you may provide when you visit our website available at https://www.canarecre.com/, the CanaRE™ platform, as well as any other websites and applications directly owned by, or operated by or on behalf of, the Company, where this Policy is linked (collectively, our “Services”).

Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy does not apply to information collected by us offline or through any other means, including on any other website operated by the Company where this Policy is not linked or by any third party, or information collected by any third party through any application or content (including advertising) that may link to or be accessible from the Services (for further information, see below, “Third-party Websites”).

Please read this Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, then please do not use our Services. By using our Services, you agree to the terms of this Policy. This Policy may change from time to time (see below, “Changes to this Policy”). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

This Policy is incorporated by reference and should be read in conjunction with our Terms of Use and Terms of Service, as applicable. Your use of the Services and any information associated with the Services may also be subject to the terms of a separate written agreement (“Service Agreement”) between Company and our business customers, including your employer, business, or any other business with which you are transacting (the “Business Client”). When and where applicable, this Policy may be superseded by specific terms in such Service Agreement.

Personal Information. To ensure that we provide you with the best possible experience, we will store, use, and disclose personal information about you in accordance with this Policy. Personal information is information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user, household, or device (“Personal Information”). The Personal Information that we may receive and collect depends on what you do when you visit our Services.

Information of Other Individuals. You may have the opportunity to provide information of other individuals. When providing such information, you are solely responsible for obtaining the necessary consents and authorizations from any individuals in accordance with applicable data privacy laws and regulations, and the Company shall not be responsible or held liable for your failure to obtain the necessary consents.

Credit Card Information. In the event we collect credit card information through the Services, we will utilize a trusted third-party PCI-DSS compliant payment processor to process the relevant transaction and such payment processor will collect and maintain the necessary Personal Information needed to carry out such transaction. We will not maintain any credit card information on our systems.

Aggregated and De-Identified Data. We may also collect, use, and disclose aggregated and de-identified data such as statistical or demographic data for any purpose. Aggregated and de-identified data could be derived from your Personal Information but is not considered Personal Information under applicable law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated or de-identified data with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Policy.

Free-Text Boxes. The information that you provide in each case will vary. In some cases, you may be able to provide Personal Information via email or free text boxes, such as contacting the Company to request further information. When providing your Personal Information, please provide only relevant information and do not provide unnecessary sensitive information, such as Social Security numbers, credit card information or other sensitive personal data, unless required for our services.

Username and Password. We may ask you to create a username and password that should only be known to you.

Recording Use of the Services. We partner with trusted third-party vendors to analyze performance and traffic of our Services. This may include things like buttons you click, mouse movements and other behavior on the Services, date and time of access, pages visited, web beacons, and cookie or pixel tag information. Please see our “Cookies and Similar Technologies” section below to learn more about cookies, pixels tags, and analytic technologies.

(a) Information We May Collect on the Services

You may have the opportunity to provide Personal Information on our Services, including but not limited to:

We may obtain the Personal Information listed above from the following categories of sources:

Directly from you. For example, when you:

register yourself with the Services;

use the features available through the Services;

subscribe to receipt of electronic communication; or

otherwise communicate with us, such as contacting us for more information.

Indirectly from you. For example, through information we collect from you in the course of providing our Services to you.

Directly and indirectly from activity on our Services. For example, from usage details that are collected automatically. For more information on automatic information collection, please review the “Cookies and Similar Technologies” section below.

Business Clients and Third-Party Sources. We may collect information about you from the applicable Business Client and third parties, such as our business partners.

In addition to the information that you provide to us, we may also collect information about you during your visit to our Services. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system, such as your internet address (IP Address), device identifier, browser type and language, operating system, date and time stamp, session ID, internet service provider, data regarding network-connected hardware, the pages you have viewed, and the actions you have taken while using the Services.

We may use this automatically collected information to: (i) conduct analyses about our Services; (ii) associate the different devices you use; (iii) remember your browser or device; (iv) remember your preferences and interactions; (v) deliver relevant advertisements or other content; (vi) market our products and services to you; (vii) collect information about our Services; and (viii) log activity on our Services. We may use these technologies for providing our Services, security, authentication, analytics, product or service improvement, advertising, fraud detection, and for other similar purposes.

Some of the tools we use to automatically collect information about you may include:

(a) Cookies. A “cookie” is a small data file transmitted from a website to your device’s hard drive. Cookies are usually defined in one of two ways, and we may use either (or both) of them: (1) session cookies, which do not stay on your device after you close your browser, and (2) persistent cookies, which remain on your device until you delete them or they expire.

(b) Analytics Services. Our Services may use Adobe, Bing, Facebook Connect, Google Analytics, Google Audiences, Meta, LinkedIn, Pinterest, Snapchat, TikTok, Twitter, and other analytics services for audience measurement and analytics purposes. These analytics services may use cookies or similar technologies to collect information to help us analyze users and how they use our Services. The information collected by these technologies is used to assess how often you visit our Services, what pages you view when you visit our Services, your activity while using our Services, and what other websites you visited before coming to our Services. Information generated by these services may be transmitted to and stored by these providers and they may use this information for purposes such as evaluating your use of our Services, compiling statistics reports on activity on the Services, and providing other services relating to activity and other internet usage. You may review Google’s data privacy practices for Google Analytics and data privacy practices for Google Tag Manager. To opt out of being tracked by Google Analytics, you may download and install the Google Analytics Opt-out Browser Add-on.

(c) Web Beacons. A Web Beacon is an electronic image. Web Beacons can track certain things from your computer and can report activity back to a web server allowing us to understand some of your behavior. If you choose to receive emails from us, we may use Web Beacons to track your reaction to our emails. We may also use them to track if you click on the links and at what time and date you do so. Some of this information may be associated with your account or Personal Information to improve our services and communications. Please note that any image file on a webpage can act as a Web Beacon.

(d) Embedded Web Links. Links provided in our emails and, in some cases, on third-party websites may include tracking technology embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows us to understand how the link is being used by email recipients. Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the Personal Information that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.

Of course, if you do not wish to have cookies on your devices, you may turn them off at any time by modifying your internet browser’s or device’s settings. Please refer to the help section of your browser or mobile device for additional information. Your browser or mobile device may also offer add-ons, plugins, or extensions to manage cookies, local storage objects, scripts, or similar technologies mentioned in this Policy. Apple and Android mobile devices each generate an advertising identifier that can be accessed by apps and used by advertisers in much the same way that cookies are used on websites. Each operating system provides options to limit tracking and/or reset the advertising ID. However, by disabling cookies on your browser or device, you may be prohibited from full use of the Services’ features or lose access to some functionality.

You may opt out of receiving interest-based advertisements from other companies that perform interest-based advertising services who are members of the Digital Advertising Alliance (DAA) by visiting the DAA website or YourAdChoices. Please note that when using the ad industry opt-out tools described above, you may need to execute opt-outs for each browser or device that you use. Opting out of interest-based advertising does not mean you will no longer see advertising online, but it does mean that the companies from which you opt out will no longer show ads that have been tailored to your interests. If you use industry opt-out tools, your opt out will only apply to companies who are participating in those industry organization tools.

The information we gather and that you provide is collected to provide you information and the products and services you request, in addition to various other purposes, including, but not limited to:

security, credit, or fraud prevention purposes;

providing you with effective customer service;

providing you with a personalized experience when you use the Services;

developing new products and services;

contacting you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);

contacting you with information and notices related to your use of the Services;

inviting you to participate in surveys and providing feedback to us (in accordance with any privacy preferences you have expressed to us);

better understanding your needs and interests;

improving the content, functionality, and usability of the Services;

improving our products and services;

improving our marketing and promotional efforts;

de-identifying information we collect about you and use it for any purpose in accordance with applicable law; and

any other purpose identified at the point of data collection, in an applicable privacy notice, in a click-through agreement or in any other agreement between you and us.

Duration. The length of time Company intends to retain Personal Information, including sensitive personal information, if any, is for as long as reasonably necessary to carry out Company’s intended business purpose for such information, to comply with our legal obligations, resolve disputes, and enforce our agreements. When Personal Information is no longer needed for these purposes, we will delete or de-identify it in accordance with applicable law.

We may disclose your Personal Information to a third party for a business purpose, including the following categories of third parties:

Our Affiliates. We may disclose the information collected through the Services with our affiliates, subsidiaries, and other related entities in order to provide our products, services, and effective customer support.

Third-party Service Providers. We disclose Personal Information collected through the Services with third-party Service Providers who act for or on behalf of the Company. These third parties may need information about you to perform their functions. “Service Providers” may include companies and consultants that provide website hosting, software development, payment processing, website and data analytics, order fulfillment, information technology and related infrastructure support, customer service, email delivery, and auditing.

Business Clients. If you use our Services in connection with a Business Client, we may disclose your information to the Business Client. The Company is not responsible or liable for any uses of your information by the Business Client.

Except as described in this Policy, we will not disclose your information with other third parties without your notice and consent, unless it is under one of the following circumstances:

Legal Reasons.

We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, subpoena, or court order;

To respond to duly authorized information requests from law enforcement or other governmental authorities;

To enforce our agreements or policies;

To investigate and prevent security threats, fraud, or other malicious activity; or

To respond to an emergency that we believe in good faith requires us to disclose such information to assist in preventing the death or serious bodily injury of any person or Company employee.

Sale of Business or Merger. There are circumstances where the Company may decide to buy, sell, or reorganize its business. Under these circumstances, it may be necessary to disclose or receive Personal Information with prospective or actual purchasers, acquisition targets, partners or affiliates. In such circumstances, the Company will ensure your information is used in accordance with this Policy.

In Aggregate or De-Identified Form. We may aggregate or otherwise anonymize the data we collect for purposes of analytics, research, marketing, and other business interests of the Company. Such use shall not include Personal Information or information that can identify you as an individual or reasonably be used to identify you.

We want to provide you with relevant information that you have requested. When possible, we may provide options as to what information we collect and how you can manage any preferences that pertain to such information.

If we provide subscription-based communications, such as email newsletters, we will allow you to make choices about what information you provide at the point of information collection or at any time after you have received a communication from us while you are subscribed. Transactional or service-oriented messages, such as delivery confirmation messages, are usually excluded from such preferences, as such messages are required to respond to your requests or to provide goods and services, and are not intended for the purposes of marketing.

From time to time, we may send you email newsletters and marketing emails. You may opt out of them at any time by selecting the “unsubscribe” link at the bottom of each email. Please note that by opting out or unsubscribing you may affect other services you have requested we provide to you, in which email communication is a requirement of the service provided. Even if you opt-out of receiving marketing material, we may still need to contact you with important information about your account or responding to your requests or questions.

If we provide you the option to create an account, you can access, correct, or delete some of the Personal Information we have collected or that you have provided to us by logging into your account and accessing the information displayed in your profile or account settings. If you do not have an account with us, please contact us at hello@canarecre.com to request the access, correction, or deletion of your Personal Information. Before we can process your request regarding your Personal Information, we may need to verify your identity to ensure the security and integrity of your Personal Information. Additionally, certain laws, regulations, or internal policies may require us to retain specific Personal Information or limit the scope of your request, even after verification. In such cases, we will inform you about any restrictions that apply.

We do not knowingly collect or use information from individuals under the age of eighteen (18) without parental or guardian consent. We do not target the Services to minors, and would not expect them to be engaging with the Services. We encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the internet. If we are aware of any Personal Information that we have collected about minors, we will take steps to securely remove it from our systems.

We welcome inquiries or feedback on the services or products you might use or like to use. Any inquiries, feedback, suggestions, or ideas you provide to us (collectively, “Feedback”) will be treated as non-proprietary and non-confidential. By submitting Feedback, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, distribute, and display such Feedback for any purpose without compensation or attribution. Your Feedback on or through the Services may be available to others who visit the Services. In addition, we may use your Feedback in advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the Feedback for such purposes. Therefore, you should have no expectation of privacy with respect to your Feedback provided on or through the Services. You should not submit any content you do not wish to make available to the general public, and you must take special care to make sure your Feedback complies with our Terms of Use or other applicable agreements. All terms and conditions of our Terms of Use apply to Feedback provided on or through the Services. In particular, your Feedback must not violate the privacy or other rights of others. You may not use false identifying information or contact information, impersonate any person or entity, or otherwise mislead us as to the origin of any Feedback.

This Policy does not apply to websites or other domains that are maintained or operated by third parties or our affiliates, each of which may maintain their own privacy policies. Our Services may link to third-party websites and services. These links are not endorsements of these websites or services, and this Policy does not extend to them. Because this Policy is not enforced on these third-party websites and services, we encourage you to read any posted privacy policy of the third-party website before using the service or website and providing any information.

California.

Shine the Light law. Pursuant to California Civil Code Section 1798.83, we will not disclose or share your Personal Information with third parties for the purposes of third-party marketing to you without your prior consent.

Do Not Track Signals. Other than as disclosed in this Policy, the Services do not operate any differently when receiving Do Not Track signals from your internet web browser.

Nevada.

Nevada law permits customers in Nevada to opt-out of the sale of certain kinds of Personal Information. We do not sell your Personal Information to third parties as defined in Nevada law. If you are a Nevada resident and have any questions, you can contact us at hello@canarecre.com.

Your Consumer Rights.

Some state laws in the United States provide consumers with additional rights with respect to their Personal Information (also known as “personal data”), as those terms are defined under those applicable state laws. If you are a consumer in a state that provides such additional consumer rights, please be advised that as of the “Last Revised” date of this Policy, we have determined that we do not meet the applicable thresholds established by each state law to be subject to those laws. Nevertheless, we provide consumers with the option to request to access, correct, or delete their Personal Information, as described in more detail in the “Access, Correct, and Delete Your Personal Information” section above.

We make efforts to comply with applicable data privacy laws; however, we cannot guarantee compliance with the laws of every jurisdiction. To provide you with our services, we may store, process, and transmit information in the United States and other locations around the world, including countries that may not have the same privacy and security laws as yours. Regardless of the country in which such information is stored, we will process your Personal Information in accordance with this Policy.

We use reasonable technical, administrative, and physical safeguards in order to protect your Personal Information against accidental loss and from unauthorized access, use, alteration, and disclosure. However, we can never promise 100% security. In the event of a data breach affecting your Personal Information, we will notify you in accordance with applicable law. Please notify us immediately of any actual or suspected unauthorized use of the Services or your information.

This Policy describes our current policies and practices with regard to the information we collect through the Services. We may improve and add to the features and functionality of the Services along with the products and services offered through the Services. If we make any changes to this Policy, a revised Policy will be posted on this webpage and the date of the change will be reported in the “Last Revised” block above. If we make material changes to how we treat your Personal Information, we will notify you through a notice on this webpage or by email. You can get to this page from any of our webpages by clicking on the “Privacy Policy” link (usually at the bottom of the screen). We may also contact you by email using the email that you have provided to us.

We value your opinions and welcome your feedback. To contact us about this Policy or your Personal Information, please contact us via email at hello@canarecre.com.